Barcode Scanner Frequently Asked Questions

①What should I do if I can't connect to my Android phone via Bluetooth?

A. Confirm whether the bluetooth of the mobile phone is normal, and search whether the bluetooth name corresponds to the bluetooth of the device.

B. Confirm whether the scanning device has entered the Bluetooth pairing mode, and the indicator light is flashing.

②Why can't some barcodes be scanned?

A. Confirm the code system type of the barcode and whether it supports the corresponding code system type. If you do not confirm the code system type, please contact the manufacturer.

B. Confirm whether the barcode system type is turned on, because some uncommon barcodes are turned off by factory default, as long as the corresponding barcode settings are turned on, they can be scanned normally.

③Why can't the barcode be uploaded to the computer or mobile phone after pairing?

A. Confirm whether the pairing has been successful, and the bluetooth scanner LED display is blue if the pairing is successful.

B. Whether the inventory function has been turned on (barcodes will not be automatically uploaded in inventory mode, you need to manually scan the corresponding barcodes to upload), and change it to the last time in time mode.

C. Confirm whether the scanning device module is set to OK from factory default, and the module can be set to serial port mode.

④What should I do if my computer or mobile phone cannot find the Bluetooth scanner?

A. Confirm whether the selected communication mode is the Bluetooth HID mode and whether the device has entered the pairing state.

B. Confirm whether the device Bluetooth device corresponds.

⑤The Bluetooth scanner has already been connected to a mobile phone or computer, how to pair it with the mobile phone or computer again?

Delete the paired bluetooth in the bluetooth search interface, and then re-pair to search for connection.

⑥What should I do if the Bluetooth adapter cannot be automatically connected after re-plugging and unplugging the Bluetooth adapter or restarting the Bluetooth of the mobile phone?

A. Make sure that the computer or mobile phone has not been connected to or scanned for other Bluetooth devices.

B. Restart the Bluetooth scanner without re-pairing with other computers or mobile phones,

the scanner will automatically connect.

⑦Why can't I connect to the device after switching the communication mode?

After switching the mode, delete the paired Bluetooth device, and reconnect the pairing to connect the device.

Otherwise, any questions or any inquiry about 1D barcode scanner and 2D barcode scanner, welcome to contact Syble barcode scanner team.